Vally Vally Help
How-To Guides Getting Started
Vally Portal
Vally Vally Help Home
Docs
  • Overview
  • Welcome to Vally
  • Getting Started
    • Prerequisites
    • 1. Create your account
    • 2. Downloading the app
    • 3. Set Up Business Information
    • 4. Set Up Business Policies
    • 5. Invite staff and manage roles
    • 6a. Set Up Stripe (Business)
    • 6b. Set Up Stripe (Individual)
    • 6c. Set Up Your Stripe Terminal Reader
    • 7. Boats, Equipment & Guide Resources
    • 8. Set Up Activities
    • 9. Add-Ons, Discounts & Coupon Codes
    • 10. Explore the Dashboard
    • 11. Learn how customers can pay deposits
    • 12. Review and Manage Bookings
    • 13. Collect Final Balances
    • 14. Collect Gratuities and Extra Charges
    • 15. Issue a Full or Partial Refund
    • 16. Review Calendar
    • 17. Review Client Directory
    • 18. Import Calendar Events
    • Customize Booking Emails
  • Basics
    • Create a Booking from Custom Invoice
    • Send and Manage a Payment Link
    • Create a Booking from Schedule
    • Use Business Metrics
    • Add a Booking to an Existing Order
  • Developers
    • Booking Widget and Popup
    • Set Up Google Analytics and Google Tag Manager
    • Embed a Vally Calendar on Your Website
  • Troubleshooting
    • Why won't my booking show on the calendar?
    • Fix Missing Text Message Alerts
Vally Portal Sign in
  • Overview
  • Welcome to Vally
  • Getting Started
    • Prerequisites
    • 1. Create your account
    • 2. Downloading the app
    • 3. Set Up Business Information
    • 4. Set Up Business Policies
    • 5. Invite staff and manage roles
    • 6a. Set Up Stripe (Business)
    • 6b. Set Up Stripe (Individual)
    • 6c. Set Up Your Stripe Terminal Reader
    • 7. Boats, Equipment & Guide Resources
    • 8. Set Up Activities
    • 9. Add-Ons, Discounts & Coupon Codes
    • 10. Explore the Dashboard
    • 11. Learn how customers can pay deposits
    • 12. Review and Manage Bookings
    • 13. Collect Final Balances
    • 14. Collect Gratuities and Extra Charges
    • 15. Issue a Full or Partial Refund
    • 16. Review Calendar
    • 17. Review Client Directory
    • 18. Import Calendar Events
    • Customize Booking Emails
  • Basics
    • Create a Booking from Custom Invoice
    • Send and Manage a Payment Link
    • Create a Booking from Schedule
    • Use Business Metrics
    • Add a Booking to an Existing Order
  • Developers
    • Booking Widget and Popup
    • Set Up Google Analytics and Google Tag Manager
    • Embed a Vally Calendar on Your Website
  • Troubleshooting
    • Why won't my booking show on the calendar?
    • Fix Missing Text Message Alerts
Browse docs
  • Overview
  • Welcome to Vally
  • Getting Started
    • Prerequisites
    • 1. Create your account
    • 2. Downloading the app
    • 3. Set Up Business Information
    • 4. Set Up Business Policies
    • 5. Invite staff and manage roles
    • 6a. Set Up Stripe (Business)
    • 6b. Set Up Stripe (Individual)
    • 6c. Set Up Your Stripe Terminal Reader
    • 7. Boats, Equipment & Guide Resources
    • 8. Set Up Activities
    • 9. Add-Ons, Discounts & Coupon Codes
    • 10. Explore the Dashboard
    • 11. Learn how customers can pay deposits
    • 12. Review and Manage Bookings
    • 13. Collect Final Balances
    • 14. Collect Gratuities and Extra Charges
    • 15. Issue a Full or Partial Refund
    • 16. Review Calendar
    • 17. Review Client Directory
    • 18. Import Calendar Events
    • Customize Booking Emails
  • Basics
    • Create a Booking from Custom Invoice
    • Send and Manage a Payment Link
    • Create a Booking from Schedule
    • Use Business Metrics
    • Add a Booking to an Existing Order
  • Developers
    • Booking Widget and Popup
    • Set Up Google Analytics and Google Tag Manager
    • Embed a Vally Calendar on Your Website
  • Troubleshooting
    • Why won't my booking show on the calendar?
    • Fix Missing Text Message Alerts
Home / Troubleshooting

Troubleshooting

Resolve common Vally calendar, booking, and notification issues.

Why won't my booking show on the calendar?

Fix Missing Text Message Alerts

Previous Embed a Vally Calendar on Your Website Next Why won't my booking show on the calendar?
Vally [email protected]