Customize Booking Confirmation and Reminder Emails

You can add your own information to Vally’s automatic customer emails. Use the Booking Accepted email for booking confirmation details, Booking Reminder for pre-trip instructions, and Follow up for a message after the trip.

Customize an email

1. Under Business, select Emails to open Customize Emails.
2. Choose Booking Accepted, Booking Reminder, or Follow up.

3. In the Customizable area, select Click here to customize this email. If the email already has custom content, select Edit email.
4. Add your message under Additional Information. For example, explain what customers should bring or how to prepare for their trip. Use Custom Links for links to licenses or other useful information.
5. Select Save Changes, then review the saved content in the email preview.

Each tab has its own custom content. Repeat these steps for any other email you want to change. Select Discard changes to leave an edit without saving it.

The preview also includes standard booking details. The Customizable area adds your content to those details. Update activity information in Set Up Activities and business details in Set Up Business Information.

If Emails is unavailable, ask the business owner to review your role’s access to email customization.

Review when emails are sent

Vally sends customer emails when:

• Accepting or modifying a booking.
• Sending a custom invoice with invoice email delivery enabled.
• Booking reminders before their trip.
• Follow-ups when the bookings are completed.

Use Email Settings to review reminder timing. For automatic remaining-balance requests sent with reminders, follow Send and Manage a Payment Link.